Privacy Statement and Terms of Use

This Privacy Statement outlines the information Cavallo Energy Texas LLC (Cavallo) will collect and how we will use that information.

What Information We Collect

Cavallo collects information to allow us to offer products and services which are relevant to our consumers. Personal information allows us to provide services and features to meet your needs, and to customize our website to make your experience more efficient. Any personal information that we collect is used only for internal marketing purposes of Cavallo, except as otherwise required by law or as disclosed to you in this Privacy Statement.

  • Information You Give Us
    Cavallo will not collect any personal information from you unless you provide it to us voluntarily. We may ask you to provide information including your name, business address, telephone number, and email address. In addition, we may ask you to provide information relating to energy use, or we may ask you to state your opinion about potential products and services.
  • Non-personal and Statistical Data
    Cavallo may collect certain non-personal data such as your web browser, operating system, pages visited, etc. and use cookies when you visit our web pages. Our web server may automatically recognize non-personal information, including but not limited to the date and time you visited our site, the pages you visited, how many clicks it took you to get there, and the domain name and address of your Internet service provider (e.g. AT&T or Comcast).
  • Email Addresses
    If Cavallo requests your email address, you will not receive future email solicitations from us. We may, however, send you emails for other reasons such as responding to your requests for service, alerts, price quotes, or information or matters relating to your account.

How We Collect Information

  • Information You Give Us
    Cavallo does not require potential customers or visitors to our websites to provide personal information. Our customers are all non-residential and the only information requested is information necessary to be enrolled as a customer. You may choose to contact us or enroll in online communities that may require you to submit some information in order to participate. These programs and the types of information required are described in more detail below.
  • Registration/Subscriptions
    To fully use our website, visitors may need to register using our online registration forms, where visitors may be required to provide us with additional information. Visitors may be asked to select a user ID and password. We may ask visitors to submit their name, email address, mailing address, and zip code. You can further make choices about receiving targeted newsletters and alerts from Cavallo. You can always elect to not to receive or stop receiving any targeted solicitations from Cavallo that you do not want.
  • Questionnaires, Surveys and Profile Data
    Cavallo may occasionally ask you to complete surveys and opinion polls about your interests, needs, and attitudes. Surveys help us provide better services and products that meet customer needs. Participation is voluntary and these surveys are optional.
  • Customer Services and Contact Information
    If you provide our representatives with feedback on your experiences with our products/services or otherwise submit questions to our representatives or webmasters, you may be asked to supply personal information for our record keeping and follow-up.
  • Non-personal and Statistical Data
    Cavallo may collect certain aggregate data called web log information and use cookies when you visit our web pages. For instance, when you visit our websites, our web server will automatically recognize some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the type of browser you are using (e.g. Internet Explorer or Safari), the type of operating system you are using (e.g. Windows or Mac), and the domain name and address of your Internet service provider (e.g. AT&T or Comcast).

How We Use Your Information

  • Personal Information
    We use your information to contact you to send you marketing or promotional materials including emails or other information; we may respond to your comments or requests for information; or we may contact you if needed in the course of fulfilling your service request. We may also use your personal information to confirm and verify your customer enrollment status. Cavallo does not collect personal information automatically, but we may combine non-personal information collected automatically. We may also enhance or merge personal information with data obtained from third parties for the same purposes. We may use personal and statistical information about you to improve our marketing and promotional efforts; to statistically analyze site usage; to improve our content and product offerings; and to customize our sites' content, layout and services.
  • Non-personal, Aggregate and Statistical Data
    Cavallo uses web log information (such as your web browser, operating system, pages visited, etc.) to help us design our website, to identify popular features, and for other managerial purposes. However, web logs may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.

We May Share Your Information

  • For Promotional Purposes
    We will not share, trade or sell personal information about you for promotional use by any business, other than Cavallo and its affiliates except in the event of a business transfer. When companies acquire other businesses, sell all, or portions of their business, customer information generally is one of the transferred assets. If Cavallo or substantially all of its assets are transferred through merger, acquisition, bankruptcy or any other change of corporate control then, customer information will be one of the transferred assets. Aggregated and statistical data from our website visitors may be shared with our partners. All employees, contractors and other companies engaged by Cavallo for work that involves access to personal information are contractually required to keep all information confidential and not to use it in any way other than what is necessary to perform their work for Cavallo.
  • For Law Enforcement and Protection
    We may release personal data, or account information when we believe it is appropriate to comply with laws, regulations or judicial orders; or to protect the rights, property, or safety of Cavallo, our customers, or others. This includes exchanging information for fraud protection and credit risk reduction with other companies and organizations. Cavallo reserves the right to respond to duly authorized information requests of governmental authorities or where required by law or regulation.

Cookies and Web Beacons

We may collect non-personal information about you through the "cookie" technology or with "web beacons"when you view our website. Neither our cookies nor web beacons nor web log information collects any personal information such as your name or email address.

  • Cookies
    When you view one of our websites we may store information on your computer that will be in the form of a small text file, also called a "cookie". Cookies help to make your visit to our website more manageable like having to log in every time you come to one of our websites. They allow us to tailor a website  to better match your preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent.
  • Web Beacons
    Web beacons are site instrumentation that help us to determine whether a page has been viewed or not and, if so, how many times. We may use web beacons to establish how many emails are actually opened. In general, any electronic image viewed as part of a web page or email, including an ad banner, can act as a web beacon. Third party advertising networks that serve ads onto any Cavallo website may use cookies and/or web beacons in their advertisements. Cavallo retains no control over such third party cookies and/or web beacons and does not have access to the information related to third party cookies and/or web beacons.

Children's Privacy

Cavallo believes that it is especially important to protect children's privacy online. Cavallo websites are not directed at children and we do not knowingly collect personal information from children.  

Data Security

Cavallo is committed to keeping your data secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration, including limiting access to such information within Cavallo to authorized individuals and destroying personal information that we decide not to retain in a manner designed to make it unreadable or undecipherable. Agents, contractors, or partners of Cavallo who have access to your personal information in connection with providing services for Cavallo are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Cavallo.

Your Preferences

Cavallo allows you to choose to receive or stop receiving any emails from us. If you are receiving unwanted emails or solicitations from Cavallo, please notify us by email

How to Make Your Preferences Known

To the Public Utility Commission of Texas
The PUC has established two do-not-call lists. You can indicate to the PUC that you do not wish to receive telephone solicitations from providers of electric service regarding your choice of service provider by placing your name, address, and telephone number on the electric do-not-call list. You can indicate that you prefer not to receive any telephone solicitations by placing your name, address, and telephone number on the statewide do-not-call list. The PUC charges a fee for this service. For more information or to register your name, address, and telephone number on the do-not-call lists you may use one of three different methods.

Online
www.texasnocall.com

To the National Do Not Call Registry
The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home www.donotcall.gov

Links to Other Sites

Some Cavallo websites may contain links to other sites. Cavallo is not responsible for the privacy practices or the content of such web sites. We recommend you carefully read the privacy policies of each site you visit.

Policy Changes

We reserve the right to make changes to this Privacy Statement from time to time. If at some time in the future, we wish to use your information for new unanticipated uses not previously disclosed in our Privacy Statement, we will:

  • Post the policy changes to this section of our Privacy Statement to notify you of these changes and provide you with the ability to opt out of these new uses.
  • Initially, we will only use information collected from the time of the policy change forward for the new purposes. However, after a reasonable time has transpired, we will use for the new purpose the information collected before the policy change from those who do not opt out.

Privacy Practices

By using this website you signify your acceptance of this Privacy Statement and adhere to the terms and conditions posted on the website. If you do not agree with any of these terms, please do not use this site or submit any personal information. This English version shall always prevail in case of conflicts between it and any translations of our Privacy Statement.

Revised November 2013

Privacy Statement

Use by you of this website (“Site”) operated by Cavallo Energy Texas LLC (“Cavallo”) is founded upon your acceptance of these Terms of Use ("Terms”) and our Privacy Policy.

Copyright and Use of Information

All information and content ("materials") on this website and any intellectual property rights embodied therein are the property of Cavallo or its information providers. Unless otherwise stated herein, none of the materials on this website may be copied, reproduced, modified, distributed, sold, broadcast, stored or otherwise used without the express permission of Cavallo or the original copyright holder. You may display and print materials available on this website for personal, non-commercial use, provided that you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. Unauthorized use of materials contained on this site is expressly prohibited by law, and may result in severe civil and criminal penalties.

Trademarks

The trademarks, service marks, and logos ("Trademarks") used and displayed on this website are registered and unregistered marks of Cavallo and others. Nothing on this website should be construed as granting, by implication, or otherwise, any license or right to use any Trademark. Cavallo's Trademarks may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this website, without our prior, written permission.

Liability Restrictions

Cavallo makes reasonable efforts to insure that all material on this website is correct, however, accuracy cannot be guaranteed. Cavallo makes no guarantees or warranties as to the accuracy or completeness of information contained in this website.

Third Party Links

This website contains links to other websites. Cavallo is not responsible for the content of such websites including any changes or updates that are made to the linked website or the accuracy of the information provided on those websites. Cavallo provides the links as a convenience to you. 

Changes and Modifications

Cavallo reserves the right to modify the information contained on this website or these Terms at any time without notice. You are responsible for reviewing these Terms on this website. Accessing this website after any changes to these Terms have been posted thereon will constitute your acceptance of all such changes. You have the right to accept or reject any changes in these Terms. If you reject any changes in these Terms, please discontinue use of the website immediately. Unless specifically stated otherwise, any new features, products or services added to the website shall be subject to these Terms.

Submitted Information

All personal data provided to Cavallo will be handled in accordance with our Privacy Statement. You are prohibited from posting or transmitting to or from this website any unlawful, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material.

Restriction, Suspension and Termination

Cavallo may restrict, suspend or terminate your access to the Site and/or your ability to benefit of any of the services on the Site, including interactive services, if we believe that you have breached these Terms at any time. Any such restriction, suspension or termination will be without. We may also remove the Site as a whole or any sections or features of the Site at any time.

General

These Terms shall be governed in all respects in accordance with the laws of the State of Texas without regard to the conflict or choice of law rules thereof. The courts sitting in the state of Texas, federal and state shall have exclusive jurisdiction over any dispute arising hereunder. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Cavallo as a result of this agreement or use of the website. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including without limitation the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall remain in effect.

Revised November 2013